Last updated: 1 January 2025. This Privacy Policy explains what personal information gzone collects from players in the Philippines, how we use it, and the rights you have over your own data.
When you register and use the gzone platform, we collect certain personal information that is necessary to provide our services to players in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address, which are required to verify your identity and comply with applicable regulations. We also collect payment-related information such as your GCash or Maya account details in order to process deposits and withdrawals securely. When you use the platform, we automatically collect technical data including your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. We may also collect information you provide when you contact our support team, such as the content of your messages and any documents you submit for verification purposes. All information collected is limited to what is genuinely necessary for the operation of the platform and fulfilment of our legal obligations.
The personal information you provide is used primarily to create and manage your gzone account, verify your identity, and process financial transactions in accordance with Philippine regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your technical and usage data helps us detect suspicious activity, prevent fraud, and ensure that the platform remains safe and stable for all registered players. We may use aggregated and anonymised data to analyse platform performance and improve the overall user experience, but this data cannot be used to identify you personally. gzone does not use your personal information to make automated decisions that would significantly affect your account without human review. If you have opted in to receive promotional communications, we may use your contact details to send you relevant offers, but you can withdraw this consent at any time through your account settings.
gzone does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary and under strict confidentiality agreements. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose your information, we will comply with such legal obligations while taking reasonable steps to notify you where permitted. If gzone undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be informed of any such change in advance. We do not share your data with advertising networks or analytics companies that would use it to build profiles for targeted advertising outside of the gzone platform. Any third party that receives your data on our behalf is contractually bound to handle it with the same level of care and security that we apply ourselves.
Your personal information is stored on secure servers that are protected by industry-standard encryption, firewalls, and access controls to prevent unauthorised access, disclosure, or loss. gzone retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering requirements. We regularly review and update our security practices to address emerging threats and ensure that your data remains protected at all times. Access to your personal information within our organisation is restricted to staff members who genuinely need it to perform their duties, and all such staff are trained on data protection obligations. In the unlikely event of a data breach that affects your personal information, gzone will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. You are also responsible for keeping your account credentials secure and should contact our support team immediately if you suspect any unauthorised access to your account.
Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and this Privacy Policy is our primary means of fulfilling that obligation. You have the right to access a copy of the personal information we hold about you by submitting a request to our support team, and we will respond within a reasonable timeframe. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it promptly. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements that apply. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. gzone is committed to honouring these rights and will not penalise you for exercising them in good faith.
gzone uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and managing your account. We may also use analytics cookies to understand how players navigate the platform so that we can identify areas for improvement, but these cookies do not collect personally identifiable information. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit some platform functionality. We do not use third-party advertising cookies or tracking pixels that would allow external companies to monitor your activity across other websites. By continuing to use the gzone platform, you consent to our use of essential cookies as described in this policy.
gzone may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, the updated policy will be published on this page with a revised effective date at the top. We will make reasonable efforts to notify registered users of significant updates through the platform or via the contact details associated with their account. Your continued use of the platform after any update is published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled by gzone.
Quick answers to what Filipino players most often ask about data handling and account privacy.
Our FAQ covers everything from account setup to deposits and responsible gaming. Or go ahead and create your free gzone account today.